Terms and Conditions

Valid from 11th September 2006

The following terms and conditions are an agreement between you and i-to-i. When you make a booking for an i-to-i course, you are agreeing to what is written below.

We have attempted to make them as clear as possible so it is vital that you read the whole document and understand what each part means. If you have any feedback, comments or questions about our terms and conditions, please email helpdesk@onlinetefl.com and we will be happy to help.

Contents:

• Course Requirements
• English Language Level of the Tutee
• Our Commitment
• Failure to Complete Online Courses Within 6 months
• Failure of Course Content – Online Courses
• Failure of Course Content – Weekend Courses
• ‘Cooling-off’ Period – Online Courses
• ‘Cooling-off’ Period – Weekend Courses
• Cancellation of a Weekend Course by i-to-i
• Plagiarism
• Changes to Course Dates and Location (excluding TEFL Abroad)
• Applying for a Refund
• Transfer of Courses
• Complaints
• Accuracy of Marketing Materials
• Personal Data

1. Course Requirements

In order for tutees to successfully complete the i-to-i TEFL / TESOL Course, all candidates must demonstrate the following requirements:

• An awareness of the basic concepts of Language teaching
• A native-level of English Language and knowledge of English Language materials
• An Ability to plan lessons with and without aid of course books, to include Presentation, Production and Practice activities.
• An awareness of classroom management
• An ability to take advice from both Tutors and peers, and the capability to improve as a result.

All tutees should be aware that subscription to any i-to-I TEFL / TESOL course does not automatically lead to successful completion of the course. Should a tutee fail to reach the required standards, we reserve the right to fail that tutee.

2. English Language Level of the Tutee

Before the Course

All non-native English-speaking Tutees should have at least the Cambridge Certificate in Advanced English (CAE) or equivalent, in order to enrol onto an i-to-i TEFL / TESOL course. If unsure of the required native English level, tutees are advised to call their nearest i-to-i office and to discuss requirements with a member of staff.

During the Course

Should at any point during the course, a tutor feel that a tutee’s English language ability is insufficient, their case will immediately be forwarded to the Director of Studies or the Head of Operations. If both the tutor and the Director of Studies / Head of Operations believe the tutee unfit to competently teach EFL, we reserve the right to fail the tutee.

3. Our Commitment

You deserve the very best level of service and complete satisfaction with your Online TEFL / TESOL training. This is our promise to you when you sign up for an i-to-i TEFL / TESOL course. It comes with a 100% money-back guarantee 1.

We promise to:

• Provide you with a new tutor at any time during the course if you are not happy with your original tutor's level of service 2 (online courses only)
• Provide a response to your queries or module submissions within 48-hours (2 working days) 3 (online courses only)
• Provide access to the appropriate course modules within one working day of i-to-i receiving your application (online courses only)
• Operate an equal opportunities policy
• Deal with any difficulties you may have with the course promptly and fairly within 48 hours, Monday to Friday. Technical difficulties may need up to 72 hours
• Provide access, during the course, to the appropriate expertise and support from your personal tutor and i-to-i administration team
• Remind you, by e-mail, to submit Module One of the online course within one month of your initial application
• Provide subsequent reminders, by e-mail, for module submissions six weeks after your last submission (online courses only)
• Provide constructive, individual feedback on your progress
• We will provide you with a full refund within 7 days if we withdraw the course you are enrolled on, if we fail to contact you after your booking of a course 4, or if we fail to return correspondence in a timely manner 5

If we break any of these promises, to claim your refund, you need to provide evidence either in writing or by email, within seven days of the promise first being broken.

4. Failure to Complete the Online Course Within Six Months

All tutees are given 6 months in which to complete an online course and are strongly encouraged to complete the course within six months.

Once a tutee logs onto an online course, the six months ‘study time’ will begin. In cases where there is a significant time period between the student's submissions, we may, at the discretion of the Director of Studies, ask the student to submit earlier work for reappraisal.

If a tutee fails to complete the course within 6 months, they may extend their study-time by 28 days for a fee of £50, €75, US$85, AU$125, NZ$140, CAD$100. Tutees may extend their course time more than once up to the time at which they have completed the course.

This 28-day extension will be deducted from the tutee’s course access time of six months, which begins after they have completed their studies. The access time is available so that tutees can review their work and feedback, or print off any ideas that they would like to keep.

5. Failure of Course Content – Online Courses

A tutee will not be able to re-submit a module more than three times on any online course. If on the third attempt, the tutee has failed to take on the tutor’s suggestions, comments and advice, the tutee’s final submission will be forwarded on to the Head Office.

The Director of Studies will then submit the final submission to a second tutor for verification. Should the second tutor be unsatisfied with the submission, the Director of Studies has the right to fail the tutee.

No refunds are possible in cases whereby the tutee has been deemed to have failed the course 

Specialist Certificates

The "Specialist Certificates" abide by the same terms and conditions as "Online Courses" as outlined above. That is, you will be able to submit your course 3 times. If you fail the course after 3 submissions, you will be required to pay a fee of £15 / US $30 to continue the course.

6. Failure of Course Content – Weekend Courses

Attendance at the course does not guarantee that the tutee will pass the course.

If, in the professional opinion of the tutor, the tutee does not reach the required level in the following areas the tutee may fail the course:

• An awareness of the basic concepts of Language teaching
• A native-level of English Language and knowledge of English Language materials
• An Ability to plan lessons with and without aid of course books, to include Presentation, Production and Practice activities.
• An awareness of classroom management
• An ability to take advice from both Tutors and peers, and the capability to improve as a result.

In addition, failure to be present for the full duration of the course will ordinarily result in failure of the course.

If the tutee fails the course they are entitled to ask for and be given reasons for this failure. Such reasons will be available from the Director of Studies.

No refunds are possible in cases whereby the tutee has been deemed to have failed the course

7. ‘Cooling-Off’ Period - Online Courses

If for any reason you are not satisfied with the course you have purchased you are entitled to a full refund within seven days from the date you made the purchase of the course, unless you have started the course itself. For the purpose of online courses you are considered to have started the course once you have logged onto the course.

If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled. In order to receive your refund you must return all course materials sent to you by i-to-i within 5 working days of your notice of intention to cancel.

8. ‘Cooling-Off Period - Weekend Courses

If for any reason you are not satisfied with the Weekend course you have purchased you are entitled to a full refund within seven days from the date you made the purchase of the course, unless this is within 7 days of the start date of the course. In this case no refund is possible.

If you do cancel the course any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled. In order to receive your refund you must return all course materials sent to you by i-to-i within 5 working days of your notice of intention to cancel.

9. Cancellation of a Weekend Course by i-to-i

In order for a Weekend Course to be run effectively there is a minimum number of tutees required. In the unlikely event of the minimum numbers not being reached, i-to-i reserves the right to transfer participants to an alternative course in the same location should there be insufficient numbers to successfully complete a weekend course.

10. Plagiarism

If a tutee is suspected of plagiarism by the Course Tutor they will be issued with a formal warning. If the plagiarism continues it will be referred to the Director of Studies who is empowered to dismiss the tutee from the course. In such cases no refunds will be given.

11. Change to Course Dates or Location – Weekend Courses Only (excluding TEFL Abroad)

You may make changes to the date or location of your TEFL / TESOL course for the following administration fees :

A) Within seven days of booking - No charge. However, if you book a Weekend Course within seven days of the course start date you will not be able to make any changes and will forfeit your course fee.

B) Over 30 days before course start date - £10, €15, US$15, AU$25, NZ$28, CAD$20

C) Between 30 days and seven days of course start date - £40, €60, US$60, AU$100, NZ$110, CAD$80

D) For Weekend courses no changes can be made by the tutee within seven days of the start date of the course and tutees are not entitled to any refund for non-attendance at the course.

E) Please note that 50% discounts on weekend courses are non-transferable to other venues, as the discount is an exclusive offer for a specified weekend course based on late availability.

12. Applying for a Refund

If you meet the conditions specified above, and wish to apply for a refund, the following procedure applies.

1. Contact the Administration department at i-to-i through the following address: helpdesk@onlinetefl.com explaining that you wish to apply for a refund.

2. If you meet the conditions specified in Our Promise (see above) a refund will be issued.

i-to-i will respond, and make the necessary refund if relevant within 21 days.

If you cancel your course 8 days or more after purchase of the course, or after logging into the first module of an online course, i-to-i is not able to make any refund of fees, unless it is a breach of conditions as specified in Our Promise

13. Transfers of Courses

i-to-i online courses are transferable to a friend at a small administrative charge of £10, €15, US$15, AU$25, NZ$28, CAD$20. This means that if a student finds they are no longer able to work on a course, they may pass the course on to a friend or colleague who will take the course and receive certification instead. This can happen subject to the following conditions:

• The first student informs i-to-i of the transfer with all appropriate details.
• The first student has not submitted Module 2 of the online course for marking.
• The person the course is to be passed on to meets all the criteria for enrolment (i.e. they meet the required level of English required to complete the course).
• The person the course is to be passed on to will start the course from the beginning of the course as if they had enrolled independently.

If at any time you seek to transfer between online and weekend TEFL/TESOL courses, a charge of £65, €90, US$110, AU$165, NZ$185, CAD$125 applies.

14. Complaints

If for any reason you are not satisfied with our service, please e-mail helpdesk@onlinetefl.com or write to the Director of Studies, i-to-i Ireland, Exploration House, 32 Grattan Square, Dungarvan, County Waterford, Republic of Ireland telling us what the problem is. If your complaint is made after completion of the course we must receive your complaint within 14 days of the completion of the course.

We will acknowledge receipt of your complaint within 5 working days and will aim resolve the complaint within a maximum of 21 days.

15. Accuracy of Marketing Materials

We believe that all the statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable attempt has been made to describe the course and any other services mentioned. We cannot be held responsible for any changes that become known or happen after the brochure is produced (up to date information can be found on the website). Nor can we accept liability for happenings outside our control. We undertake to inform you of any material changes to your course before commencement of the course providing there is sufficient time and we are able to contact you. 

16. Personal Data

For the purposes of the UK Data Protection Act 1998, we, i-to-i are a data controller. We may need to transfer the Personal Data you give us (such as your name and contact details), to your tutor.

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).

If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.