@Erin: thank you so much, I was away at the time of the call, but everything has been sorted out and I am now about to start my course ^_^

Hi there,

We'll look into the problem straight away! Thanks for the info!
I've arranged for one of our TEFL advisors to call you ASAP so you can get started on your course!

Sorry for the delay and good luck :-)
Erin

@Alannah: Thanks for the info, its a bit better knowing that I am not the only one who seems to be having this problem.
I have already tried contacting the i to i team, but I will try again tomorrow

You may have to wait 'til tomorrow to contact the i to i team. I've seen a couple of posts about problems with the site so I doubt there is anything else you can do until they sort it out. :/ Hopefully you get started soon.