I have passed the Checkpoint 3, as my tutor has congratulated me.

The problem however is the summary says that I need to redo questions and will not allow me access to the next module.

Does anyone know how t help or who I can contact as I have emailed the helpdesk twice without andy response.

I need to continue working on my course as time is running out and I still have many hours to complete.

Kind Regards

Hi Carilee,

Would you like to forward the email that you've sent to the Helpdesk so that I can check that you've the right email address? You can send it to me at ireland@i-to-i.com. It's very unusual that you've not received a response from the Helpdesk.

Regards,

Rosie

Hello, can anyone give me the e-mail to the help desk?  I have questions and don't know who to e-mail.

Thank you,

Beatriz

Hey Beatriz,

The helpdesk email is helpdesk@tefl-training.com. Please note that it can take up to 48 hours to receive a response from the Helpdesk, so if you're only on your first attempt on your module it's worth having a go and seeing what comments your tutor comes back with - you never know, you might even pass!

Honor

I have to say I found the helpdesk very helpful!

I called with a specific query about a checkpoint and the lady I spoke to was not a tutor but she asked me to email her query and she forwarded it to the director or training who replied within the hour.  Very prompt!