i-to-i Terms and Conditions

The Terms and Conditions are an agreement between you and i-to-i. It is important that you read the whole document and understand the terms to which you’re agreeing when you book a course.

Terms and Conditions valid from 20th December 2011.

TEFL Course Terms and Conditions
EDI Cert TEFL Course Terms and Conditions
Job Placement Service Terms and Conditions
'Refer a Friend' Terms and Conditions

Internship programs

TTC China Internship Terms and Conditions - August 2011 Arrivals
TTC China Internship Terms and Conditions - January 2012 Arrivals
TTC China Internship Terms and Conditions - August 2012 Arrivals
Lawoe Internship Terms and Conditions - May 2011 Arrivals
Lawoe Internship Terms and Conditions - Oct 2011 Arrivals
Lawoe Internship Terms and Conditions - May 2012 Arrivals
Speed School of English Poland Internship Terms and Conditions

TEFL Course Terms and Conditions

Contents:

  1. Course Requirements
  2. English Language Level of the Tutee
  3. Our Commitment
  4. Failure to Complete Within Three months
  5. Failure of Course
  6. Certificates
  7. ‘Cooling-off’ Period
  8. Cancellation of a Classroom TEFL Course by i-to-i
  9. Plagiarism
  10. Changes to Course Dates or Location
  11. Applying for a Refund
  12. Transfer of Courses
  13. ILA Scotland funding
  14. Complaints
  15. Accuracy of Marketing Materials
  16. Personal Data
  17. Express Marking

1. Course Requirements

In order for tutees to successfully complete an i-to-i course, all candidates must demonstrate the following requirements:

All tutees should be aware that subscription to any i-to-i course does not automatically lead to successful completion of the course. Should a tutee fail to reach the required standards, we reserve the right to fail that tutee.

2. English Language Level of the Tutee

Before the Course

All non-native English-speaking tutees should have at least the Cambridge Certificate in Advanced English (CAE) or equivalent, in order to enrol onto an i-to-i course. If unsure of the required native English level, tutees are advised to call their nearest i-to-i office and to discuss requirements with a member of staff.

During the Course

Should at any point during the course a tutor feel that a tutee’s English language ability is insufficient, their case will immediately be forwarded to the Director of Studies or the Head of Operations. If both the tutor and the Director of Studies/TEFL Manager believe the tutee unfit to competently teach EFL, we reserve the right to fail the tutee.

3. Our Commitment

i-to-i is committed to providing you with the very best level of service and satisfaction with your training. This is our commitment and promise to you when you sign up for an i-to-i course.

i-to-i promises to:

If we break any of these promises, to claim a refund of your course cost, you need to provide evidence either in writing or by email, within seven days of the promise first being broken to helpdesk@tefl-training.com.

4. Failure to Complete Within Three Months

All tutees are given 3 months in which to complete the Online TEFL Course, the Grammar Awareness Course and Specialist Certificates and are strongly encouraged to complete their training within three months.

Your study time begins from the time of purchase of your course. In cases where there is a significant time period between the student's submissions of their assignments, we may, at the discretion of the Director of Studies, ask the student to submit earlier work for reappraisal.

If a tutee fails to complete the course within 3 months, they may extend their study-time by 1 or 3 months for an administration fee:

Tutees may extend their course more than once and at any point during their course or after the course has expired.

5. Failure of Course

Online TEFL Courses and Specialist TEFL Courses

Tutees are given unlimited attempts to complete each auto-marked assessment (a 'quiz') in the Online TEFL Course. Tutees are given three attempts to complete each tutor-marked assessment (a 'checkpoint' or 'assignment') in the Online TEFL Course. If on the third attempt, the tutee has failed to take the tutor’s suggestions, comments and advice on board and has still not achieved the level deemed acceptable by the tutor, then the tutee’s final submission will be forwarded on to the Director of Studies.

The Director of Studies will then submit the final submission to another tutor (who has not yet marked any of the tutees attempts for that assignment) for verification. Should the second tutor be unsatisfied with the submission, the Director of Studies has the right to fail the tutee.

No refunds are possible in cases whereby the tutee has been deemed to have failed the course.

Grammar Awareness Course

Tutees are given unlimited attempts to complete each of the assessments (called a ‘quiz’) in each module of the Grammar Awareness Course. However i-to-i reserve the right to fail a tutee should they fail to demonstrate when required a level of English grammar knowledge suitable for the progress they have achieved in the Grammar Awareness Course, and/or where excessive attempts have been made on each assessment.

No refunds are possible in cases whereby the tutee has been deemed to have failed the course.

Classroom TEFL Courses

Attendance at the course does not guarantee that the tutee will pass the course. However, failure to be present for the full duration of the course will result in failure of the course.

If, in the professional opinion of the tutor, the tutee does not reach the required level in the following areas the tutee may fail the course:

If the tutee fails the course they are entitled to ask for and be given reasons for this failure. All failed tutees will receive a written letter informing them of the reasons why they have not passed within 14 days of the end of the course date.

No refunds are possible in cases whereby the tutee has failed the course, and we reserve the right to not accept failed tutees on subsequent courses where this has been result of failing to abide by the code of conduct outlined below.

Code of Conduct

i-to-i expects TEFL tutees to abstain from destructive, distracting, or disrespectful behaviour during their TEFL courses. The below outlines the code of conduct we expect during your course. Failure to abide by the below will result in immediate failure and removal from your course:

6. Certificates

Every endeavour is made to ensure that certificates reach the successful tutee within 28 days of completion of all of your course components. i-to-i, however, cannot be responsible for certificates that are not received due to postal issues. If you have not received your certificate within 28 days of passing your course, please contact your nearest i-to-i office for assistance.

All tutees can request a new certificate to replace a lost certificate for the administrative fee of £15 / US$20 / CA$20 / €15 / AU$25 / NZ$28. This fee includes standard postage and packaging. If the tutee requires alternative postal arrangements, this will solely be at the cost of the tutee, and is subject to availability.

7. ‘Cooling-Off’ Period

Online TEFL Courses, Grammar Awareness Course and Specialist Certificates

If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 7 days of booking.

If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.

Classroom TEFL Courses

If for any reason you are not satisfied with the Classroom TEFL Course you have purchased, you are entitled to a full refund within seven days from the date you made the purchase of the course, unless this is within 7 days of the start date of the course. In this case no refund is possible.

If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.

If you are not satisfied with the course during the first day of the weekend classroom course, you must speak to the tutor on the day. If your problem cannot be resolved, you should contact our support team on the Monday morning following the course who will endevour to resolve your query.

8. Cancellation of a Classroom TEFL Course by i-to-i

Classroom TEFL Courses run effectively when the minimum number of tutees is present. In the unlikely event that the course doesn’t reach its minimal requirement, we reserve the right to cancel the course and transfer participants to a suitable alternative course. If this unlikely event occurred, you would be eligible for a refund or a free transfer to an alternative Classroom TEFL Course date. i-to-i cannot be held responsible for any non-refundable travel costs that have been incurred by the tutee to attend a Classroom TEFL Course that has been cancelled by i-to-i.

9. Plagiarism

If a tutee is suspected of plagiarism by their tutor, they will be issued with a formal warning. If the plagiarism continues it will be referred to the Director of Studies who is empowered to dismiss the tutee from the course. In such cases no refunds will be given.

10. Change to Course Dates or Location

For courses booked on or before 14th December 2010

You may make changes to the date or location of your Classroom TEFL Course for the following administration fees:



For courses booked after 14th December 2010

You may make changes to the date or location of your Classroom TEFL Course for the following administration fees:

If you have purchased the 'Simple flexibility' product in conjunction with your TEFL course, the following terms and conditions apply:

You may make changes to the date or location of your Classroom TEFL Course for the following administration fees:

11. Applying for a Refund

If you meet the conditions specified above, and wish to apply for a refund, the following procedure applies.

Contact i-to-i through the following addresses explaining the reasons for your refund requests:

Online TEFL Course refunds: helpdesk@tefl-training.com

Classroom TEFL Course refunds: Courses.TeamUK@i-to-i.com

If you are not satisfied with the course during the first day of the classroom course, you should speak to the tutor on the day. If your problem cannot be resolved you should contact our customer support team on the Monday morning following the course.

i-to-i will respond and make the necessary refund, if relevant, within 21 days.

12. Transfers of Courses

i-to-i’s Online TEFL Courses are transferable to a friend at a small administrative charge of £10 / US$15 / CA$15 / €15 / AU$25 / NZ$28. This means that if a student finds they are no longer able to work on a course, they may pass the course on to a friend or colleague who will take the course and receive certification instead. This can happen subject to the following conditions:

If at any time you seek to transfer between Online and Classroom TEFL courses, a charge of £65 / US$110 / CA$110 / €90 / AU$165 / NZ$185 applies, plus any difference between the original course cost and the new course cost. Should the new course be of less value of the original course, no refund is applicable.

13. ILA Scotland Funding

If you are a resident of Scotland and meet certain criteria, you may be eligible to receive funding towards the cost of your course. In order to enroll on an i-to-i course the tutee must have ILA Scotland funding approved before making their booking. If a tutee has not received an account number from ILA Scotland you will be required to pay the full course price.

If a tutee is using ILA Scotland funding for an i-to-i course the tutee must forward their signed and dated ILA Scotland learning token to the address below.

i-to-i
Woodside House
261 Low Lane
Horsforth
Leeds, LS18 5NY

Failure to forward your ILA Scotland learning token before the expiry date will require the tutee to pay the full course price or cancellation of the course. Access to a tutee’s Online TEFL Course will be blocked until i-to-i has received their ILA Scotland learning token.

Please note that ILA Scotland bookings must be made with i-to-i at least 7 days before the customer’s ILA Scotland funding expires, to allow sufficient time for the booking to be registered with ILA Scotland. i-to-i cannot accept any liability for any unclaimed funding for bookings made within 7 days of the ILA Scotland expiry date.

14. Complaints

If for any reason you are not satisfied with our service, please e-mail Courses.TeamUK@i-to-i.com describing the complaint in as much details as possible. If you have completed your course and would like to submit a complaint, you need to do so within 14 days of completion. We will acknowledge receipt of your complaint within 5 working days and will aim to resolve the complaint within 21 days.

15. Accuracy of Marketing Materials

We believe that all the statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable attempt has been made to describe the course and any other services mentioned. We cannot be held responsible for any changes that become known or happen after the brochure is produced (up to date information can be found on the website). Nor can we accept liability for happenings outside our control. We undertake to inform you of any material changes to your course before commencement of the course providing there is sufficient time and we are able to contact you.

16. Personal Data

For the purposes of the UK Data Protection Act 1998, we, i-to-i are a data controller. We may need to transfer the Personal Data you give us (such as your name and contact details), to your tutor.

All calls maybe recorded for training purposes

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).

If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

17. Express Marking

If you have purchased the 'TEFL Express' priority-marking service with your TEFL course, you are entitled to receive all your assignment feedback within 24-hours, Monday to Sunday of submission.

If you wish to apply for a refund of your express marking fee, then please provide details of the assignment feedback you did not receive within 24 hours to courses.teamUK@i-to-i.com for investigation. Upon confirmation that the 24 hour deadline was not met, you will be issued a refund for the express marking fee only within 7 days.


EDI Cert TEFL terms and conditions

1. Requirements for successful completion of the course

In order for tutees to successfully complete the EDI Certificate in Teaching English as a Foreign Language (EDI Cert TEFL), a candidate must fulfil the following requirements:
In addition, each of the above requires completion of documentation to be submitted in a portfolio at the end of the course.

You are expected to complete any necessary photocopying in your own time and at your own expense, and to access a scanner in order to submit electronic copies of files if required.

A candidate unsuccessful in fulfilling these requirements will fail the course.

2. Our commitment

i-to-i is committed to providing you with the very best level of service and satisfaction with your training. These are underpinned by explicit quality assurance procedures, and external validation of course delivery and assessment by EDI plc.

i-to-i promises to:
If we break any of these promises, to claim a refund of your course cost, you need to provide evidence either in writing or by email, within seven days of the promise first being broken to certtefl@i-to-i.com.

3. Entry requirements

To enroll in the course you must: If English is not your first language, you must submit evidence of an English level of CEF level C2 or equivalent.

You are required to bring photo identification on the first day of the course for the tutor to confirm your identity.

4. Attendance

To ensure you benefit fully from the course, you must attend 100% of scheduled sessions (comprising a pre-course tutorial, all scheduled teaching practice, and feedback and planning sessions).

If absence is unavoidable, you must provide satisfactory evidence such as a doctor’s certificate, and arrange to make up for the missed session. Please note that making up for the missed session is subject to availability, and could be several weeks after your original program originally finished. Missed sessions may be subject to an additional charge.

For one unjustified absence you will receive a warning. Two unjustified absences may result in expulsion from the course. In such cases no refunds will be given.

5. Portfolio submission

To ensure timely you are required to submit your completed portfolio by the end date (seven calendar days after the final teaching practice session).

Not meeting this deadline will mean you fail the course. In such cases no refunds will be given.

6. Code of conduct

You are expected conduct yourself in a cooperative and professional manner. In particular you are required to:
For one instance of unprofessional or discriminatory conduct you will receive a warning. Two instances may result in expulsion from the course. In such cases no refunds will be given.

7. Return of course materials

During your course your tutor may lend you, or give you access to, course materials. You are responsible for returning these when requested in the condition you received them. If you lose or damage materials you will be required to pay for their replacement at their current retail price.

8. Plagiarism

Assignments submitted must be the candidate’s original work, must be appropriately referenced, and not plagiarised from any source.

For one proven instance of plagiarism you will receive a warning. Two instances may result in expulsion from the course. In such cases no refunds will be given.

9. Certificates

Successful candidates can expect to receive their certificate within 14 days of portfolio submission. However, EDI plc is responsible for issuing of certificates and therefore i-to-i cannot guarantee this period. If you have not received your certificate within one month of passing your course, please contact your nearest i-to-i office for assistance.

10. ‘Cooling-Off’ period

If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within seven working days from the date you made the purchase of the course, unless this is within 7 calendar days of the start date of the course. In this case no refund is possible.

If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in.

If you are not satisfied with the course during the first day of the i-to-i weekend classroom course, you must speak to the tutor on the day. If your problem cannot be resolved, you should contact our support team on the Monday morning following the course who will endeavor to resolve your query.

11. Appeals and complaints

If for any reason you are not satisfied with our service or would like to appeal a grade, you should first endeavor to resolve the issue with the course tutors. If the matter is not addressed to your satisfaction, you have the right to lodge a formal complaint or appeal. You can see our Appeals and Complaints policy here.

12. Cancellation of a course by i-to-i

The Cert TEFL runs effectively when the minimum number of tutees is present. In the unlikely event that the course does not reach its minimal requirement, we reserve the right to cancel the course and transfer participants to a suitable alternative course. If this unlikely event occurs, you are eligible for a refund or a free transfer to an alternative date. i-to-i cannot be held responsible for any non-refundable travel costs that have been incurred by the tutee to attend a course that has been cancelled by i-to-i.

13. Applying for a refund

If you meet the conditions specified above, and wish to apply for a refund, contact i-to-i at certtefl@i-to-i.com.

i-to-i will respond and make the necessary refund, if relevant, within 21 days.

15. Accuracy of Marketing Materials

We believe that all the statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable attempt has been made to describe the course and any other services mentioned. We cannot be held responsible for any changes that become known or happen after the brochure is produced (up to date information can be found on the website). Nor can we accept liability for happenings outside our control. We undertake to inform you of any material changes to your course before commencement of the course providing there is sufficient time and we are able to contact you.

16. Personal Data

For the purposes of the UK Data Protection Act 1998, we, i-to-i are a data controller. We may need to transfer the Personal Data you give us (such as your name and contact details), to your tutor.

All calls maybe recorded for training purposes.

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).

If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Job Placement Service Terms and Conditions

The Terms and Conditions are an agreement between you and i-to-i. It is important that you read the whole document and understand the terms to which you’re agreeing when you enrol.

These terms apply to customers applying for a teaching position through the i-to-i Job Placement Service. The service is provided by i-to-i UK Ltd of Woodside House, 261 Low Lane, Leeds, LS18 5NY and these additional terms are between you and i-to-i UK Ltd, registered office TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL, a member of the TUI Travel PLC group of companies.

In providing the TEFL jobs abroad service i-to-i UK Ltd acts as an Employment Agent for the purposes of The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Please read this agreement carefully, as it is provided for your protection as well as ours.

Contents:

  1. Confirming that you are eligible to enter into these additional terms with i-to-i UK Ltd
  2. The service i-to-i provides to you
  3. Relationship with the Overseas Partner
  4. The Teaching Contract
  5. Amendments
  6. Some guidance for dealing with problems in-country
  7. Travel - Related Matters
  8. Accuracy of Marketing Materials
  9. The Law and your Protection
  10. Complaints
  11. Use of photos and comments
  12. Personal Data
  13. Interpretation in a dispute

1. Confirming that you are eligible to enter into these additional terms with i-to-i UK Ltd

1.1. You confirm that:

2. The service i-to-i provides to you

2.1. i-to-i can, at your request, arrange for you to take a teaching English as a foreign language ('TEFL') training course before you travel to the destination country unless you already have relevant qualifications and do not require this course. This will be subject to our TEFL terms and conditions as set out on our website. If you plan to take a TEFL course with i-to-i we recommend that you read and familiarise yourself with these terms and conditions before agreeing.

2.2. i-to-i UK will introduce you to our Overseas Partner and pass on to them your application for an English teaching post in the destination country, and the relevant documentation and paperwork.

2.3. i-to-i UK will ensure that the Overseas Partner considers your application and reports back in a reasonable time stating whether or not it has decided to accept the application. Please note that, whilst i-to-i has worked hard to choose Overseas Partners whom we believe can find work for the majority of our customers, it is the decision of the Overseas Partner, not i-to-i as to whether your application is accepted, and i-to-i cannot influence or change the requirements of the English teaching job market in the destination country, nor can it override the decision of the Overseas Partner. The Overseas Partner’s decision is final, and i-to-i cannot challenge or insist on being given reasons for any rejection of an application on your behalf.

2.4. Provided that your application meets i-to-i’s requirements as notified to you and you have submitted all required documentation to us within the specified number of days from the time of booking, i-to-i will pass your details on to our Overseas Partner. If your initial application is rejected, you can choose whether to ask i-to-i to submit your application to a different Overseas Partner in a different country. If your application is accepted, our Overseas Partner will provide you with the details of your role before your arrival in country. Some schools or institutes will also provide accommodation; others will require you to make your own accommodation arrangements.

2.5. Once you have entered into a Teaching Contract the Overseas Partner will provide you with relevant pre-departure preparation, including details of airport pick-up (where provided), and details of your accommodation, where this is to be provided by your school or institute under the Teaching Contract.

2.6. We shall procure that the Overseas Partner, acting on behalf of i-to-i will provide airport pick-up where possible, provided that you have forwarded your flight details to the Overseas Partner at least 7 days before departure.

2.7. We shall procure that the Overseas Partner, acting on behalf of i-to-i , will provide a reasonable amount of on-going support whilst you are in country if you experience problems with your accommodation or job. You accept that the Overseas Partner will have complete discretion as to how best to help you resolve any problems and how much time it can spend working with you on the problem, and i-to-i cannot override or interfere with the decisions made by the Overseas Partner in relation to the problems you are experiencing, nor is it responsible for those decisions. The Overseas Partner cannot provide support in relation to employment or accommodation problems unless you notify the Overseas Partner as soon as the problems arise (and in any event before leaving the job or accommodation) and you have made reasonable attempts to resolve the problems directly with your employer.

2.8. Documents must be scanned and emailed to tefljobteam@i-to-i.com within the specified number of days from the time of booking. If documents have not been sent and received by the TEFL Job Team, the placement will be automatically cancelled. You can reinstate your placement by contacting tefljobteam@i-to-i.com. You must reinstate your placement within six months of booking. If you do not re-instate your placement within six months from the date of your booking, an administration fee will apply.

3. Relationship with the Overseas Partner

3.1. In this i-to-i Contract, i-to-i sub-contracts those aspects of its service that are carried out in the destination country to an Overseas Partner on the basis set out in Clause 2 above.

3.2. Our Overseas Partner may, in turn, be acting as the agent for various English language institutes and schools in the destination country or it may itself be an institute or school. If the Overseas Partner accepts your application, it will introduce you to an institute or school, (or, where the Overseas Partner is itself a school, will offer you employment in that school).

4. The Teaching Contract

Before you start work at your school or institute, you will be required to enter into a Teaching Contract direct with an institute or school. Your Teaching Contract is not with i-to-i, and we cannot negotiate or challenge any terms in it on your behalf. You are encouraged to take independent advice from an advisor with expertise in the law of the destination country about any concerns you may have about the terms in the Teaching Contract. This will be at your own cost. Your Teaching Contract will be in a language that you understand.

If you are not prepared to accept any and all stipulations within the Teaching Contract, and subsequently end your teaching role, you alone are responsible for this decision. We shall procure that our Overseas Partner will send you the Teaching Contract before your departure.

5. Amendments

5.1. Provided that your application meets the requirements as notified to you and you have submitted all required documentation to us, i-to-i will offer you the option to amend to another country if you are unsuccessful in your application for your initial Teaching Contract.

5.2. If you wish to make a change to your start month or destination, i-to-i will do its best to ensure that this is possible. Upon application you are required to specify a starting month for the arrival in country.

5.3. You may cancel your TEFL Job abroad application at any time. Please note that you will be bound by the terms in the Teaching Contract you sign on acceptance of your position.

6. Some guidance for dealing with problems in-country

6.1. i-to-i is not a party to the Teaching Contract. It will not be liable for the school or institute's compliance with its terms or for any aspect of those terms that you might consider unreasonable. You should read through your Teaching Contract carefully and take local legal advice if you wish to do so. You should also note the following expectations that we believe your school will have of you, whether or not these are mentioned in the Teaching Contract, in order to reduce the likelihood of having problems in the course of your employment:

6.2. You will be expected to take care of and be responsible for any materials provided for your use by your school. Your school is likely to hold you financially responsible for any damage or loss caused to such materials. Our Overseas Partner will not be able to help you avoid this responsibility, which may be imposed in the form of loss of wages.

6.3. Your accommodation owner is likely to hold you financially responsible for any damage to your accommodation caused by you or somebody who is in your accommodation with your permission. Our Overseas Partner will not be able to help you avoid this responsibility.

6.4. You will be expected to dress and behave appropriately and professionally for interviews and work in accordance with cultural norms in the destination country which may be very different from those in your home country. Our Overseas Partner will not be able to help you if you lose your job because you refuse to comply with your school's expectations in relation to style of dress or hair or personal adornment.

7. Travel - Related Matters

7.1. It is your responsibility to book and pay for your flights, and to arrive in good time for your flight. We advise you refrain from booking your flights until you have signed your Teaching Contract.

7.2. Travel Insurance: It is your responsibility to obtain appropriate travel and medical insurance. We recommend strongly that you take out a comprehensive travel insurance policy that covers you also for working overseas.

7.3. Visas: Whilst we can assist in giving you general advice about visa for your travels, you are responsible for obtaining the correct entry and work visas for your destination. You are also responsible for the cost of obtaining any visas.

7.4. Travel Documentation: It is your responsibility to ensure that you have a valid passport that will remain valid for the duration of your stay in country.

7.5. Medical Advice: It is your responsibility to ensure that you have taken appropriate medical advice from your doctor in respect of living and working in the destination country, and that you have received all the appropriate inoculations and injections. It is also your responsibility to ensure that you take with you any appropriate and/or necessary medication or medical equipment for both treatment and prevention of illnesses during your time overseas.

7.6. Security and Government Advice: It is your responsibility to clarify information in relation to the political and security situation and any relevant medical advice in respect of the destination country, and to take any relevant steps that you feel are appropriate.

8. Accuracy of Marketing Materials

We believe that all statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable effort has been made to describe the placement and to provide the amenities described. We cannot be held responsible for any changes that become known or happen after the brochure was produced (up-to-date information can be found on the website). Nor can we accept liability for happenings outside our reasonable control. We undertake to advise you of any material changes known to us prior to your departure providing there is sufficient time to do so and we can contact you.

9. The Law and your Protection

9.1. When agreeing to these terms and conditions, both parties recognise that you are not an employee of i-to-i , nor of any other company in i-to-i's group.

9.2. Nothing in these conditions is intended to exclude or limit our liability to you for fraud or for death or personal injury caused by any act or omission by us or our employees (providing they were at the time acting within the course of their employment).

9.3. Neither we nor our agents accept liability for any aspect of your Teaching Contract.

9.4. We hereby exclude any liability we might otherwise have if part of this contract is improperly performed due to your error or omissions in the information and personal details which you have provided to us.

9.5. Neither we nor our Overseas Partner accept liability, and we will not pay you any compensation, in the event that your trip is cancelled, delayed, curtailed or in any way changed or where the performance or prompt performance of this contract is prevented as a result of circumstances that we, our representatives, our Overseas Partner, or their representatives could not, even with all due care, foresee or avoid. Such circumstances include (without limitation) war or threat of war, terrorist activity or threat of such activity, riots or civil disturbance, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks and epidemics and all similar circumstances beyond our control.

9.6. i-to-i works hard to select Overseas Partners and schools that operate to the highest standards available locally, but neither it nor the Overseas Partners will accept any liability to you arising from a difference in regulation of employee protection, discrimination laws, health and safety practice or other matters between the destination country and your home country.

9.7. We will use all reasonable skill and care in providing our services to you in accordance with these terms. Neither we nor any company within i-to-i’s group will be liable for what schools or institutes do or do not do (save insofar as the school or institute is an Overseas Partner acting in the course of providing the services set out in Clause 2) or for any loss, damage, expense or other claim of any description which you suffer in connection with your employment. Our Overseas Partners are engaged by i-to-i to undertake certain duties. However, they and their staff are not employees of i-to-i , and as such, we cannot ultimately exercise direct control over them or be responsible for their actions.

9.8. Under no circumstances will we or our Overseas Agent be liable for any indirect, economic or consequential loss that you suffer. Please note in particular that we will not be responsible for loss of earnings if your job starts later, finishes sooner, is on different terms or otherwise differs from its description in your Teaching Contract.

9.9. If, on arrival at your destination, you learn that the job arranged for you is no longer available through no fault of your own, then we will endeavour to arrange employment in another school in the same country. If that is not possible, reimburse your reasonable costs of changing your return airline ticket. Save as otherwise provided for in this agreement, we shall have no liability in respect of the cancellation or unavailability of your Teaching Contract.

9.10. Except in the case of fraud or death or personal injury resulting from any act or omission by i-to-i or any of its employees, the maximum liability of i-to-i or any company within the i-to-i group to you under these additional terms shall be capped at £1000.

10. Complaints

If for any reason you are not satisfied with our service, please e-mail tefljobteam@i-to-i.com or write to the Course Manager telling us what the problem is. If you have completed your course and would like to submit a complaint, you need to do so within 14 days of completion.

We will acknowledge receipt of your complaint within 5 working days and will aim resolve the complaint within a maximum of 21 days.

11. Use of photos and comments

By agreeing to these terms and conditions you agree that we may use any photo(s)/image(s) we or someone on our behalf takes of you or any comments (written or verbal) you make during or in connection with your placement for our promotional/marketing purposes (such as including them in our brochure / website) without obtaining your further specific permission or making any payment to you. Such use may include mentioning your name, age and town / city / area of residence.

12. Personal Data

12.1. For the purposes of the Data Protection Act, we, i-to-i are a data controller. We will use the personal data you give us (such as your name and contact details), including sensitive personal data (such as medical information and details of any convictions) for the purpose of processing your application for a Teaching Contract and providing the services contemplated by this Agreement. We will disclose your personal data and personal sensitive data to our agents, Overseas Partner and the school or institute where you will be working for these purposes. However, it is your responsibility to ensure that your school has all the necessary information required to protect your interests, such as medical information needed for the provision of medical treatment should you become ill or suffer an accident during your employment

12.2. The country(ies) we may need to transfer your personal data to may not afford the same level of protection to your personal data as your home country.

12.3. We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to in writing). We may also pass your details to other members of our group for marketing purposes unless you tell us you would prefer us not to do this.

12.4. You have a right to ask for a copy of your information and correct any inaccuracies in your data. If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately by writing to i-to-i UK Limited, Woodside House, 261 low Lane, Leeds, LS18 5NY.

12.5. As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

12.6. As any work that you do may involve work with children or vulnerable people, it may be necessary for you to produce a criminal records check (or similar background check) if your school deems this necessary. This may affect whether or not your application is accepted by our Overseas Partner and what records we keep about you.

12.7. By agreeing to these terms and conditions, you acknowledge and agree that we may transfer, store and process your personal data and sensitive personal data as contemplated by this Agreement.

12.8. To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) your activities on our website. All recordings are and shall remain our sole property.

13. Interpretation in a dispute

13.1. If any wording in this agreement for any reason is held by a court to be unfair, illegal or unreasonable, it will not bind you, and the court shall remove that wording from the agreement, and the rest of the agreement will still continue to bind us and you.

13.2. This agreement and any claim or dispute arising from or related to this agreement, will be governed by, and shall be construed in accordance with, English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.

I have read, understood and agree to the Terms and Conditions covering the Job Placement Service and am fully aware that my employment contract in the destination country will be with the school or institute or with our agent and not with i-to-i or any other company in i-to-i's group. I understand that neither i-to-i nor any other company in its group will have any liability to me in respect of any breach or repudiation of my Teaching Contract.

TTC China Internship August 2011 Arrivals Terms and Conditions

If you have booked your TTC China internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the TTC China Internship is subject to the terms and conditions as outlined by Teach and Travel China. The internship program is run by Teach and Travel China, and i-to-i is acting as an agent on behalf of Teach and Travel China.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Teach and Travel China’s internship.

If for any reason you are not satisfied with the Teach and Travel China internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If you are not accepted on to the Teach and Travel China Internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

If the China visa application is refused for any reason the above cancellation conditions will apply.

You are required to have completed 120 hours of online TEFL training by 1st July 2011, and you are also required to complete a 20 hour practical course, delivered by i-to-i during your orientation period in Beijing. You are also required to send all documentation to the Teach and Travel China team, as detailed in the course instructions, by 8th June 2011. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Teach and Travel China Internship:

TTC China Internship January 2012 Arrivals Terms and Conditions

If you have booked your TTC China internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the TTC China Internship is subject to the terms and conditions as outlined by Teach and Travel China. The internship program is run by Teach and Travel China, and i-to-i is acting as an agent on behalf of Teach and Travel China.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Teach and Travel China’s internship.

If for any reason you are not satisfied with the Teach and Travel China internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If you are not accepted on to the Teach and Travel China Internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

If the China visa application is refused for any reason the above cancellation conditions will apply.

You are required to have completed 120 hours of online TEFL training by 15th December 2011, and you are also required to complete a 20 hour practical course, delivered by i-to-i during your orientation period in Beijing. You are also required to send all documentation to the Teach and Travel China team, as detailed in the course instructions, by 15th December 2011. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Teach and Travel China Internship:

TTC China Internship August 2012 Arrivals Terms and Conditions

If you have booked your TTC China internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the TTC China Internship is subject to the terms and conditions as outlined by Teach and Travel China. The internship program is run by Teach and Travel China, and i-to-i is acting as an agent on behalf of Teach and Travel China.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Teach and Travel China’s internship.

If for any reason you are not satisfied with the Teach and Travel China internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If you are not accepted on to the Teach and Travel China Internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

If the China visa application is refused for any reason the above cancellation conditions will apply.

You are required to have completed 120 hours of online TEFL training by Friday 6th July 2012, and you are also required to complete a 20 hour practical course, delivered by i-to-i during your orientation period in Beijing. If you have already done a 20 hour practical course through i-to-i, you are still required to attend the practical course during your internship, as this is tailored specifically for teaching in China. You are also required to send all documentation to the Teach and Travel China team, as detailed in the course instructions, by Friday 6th July 2012. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Teach and Travel China Internship:


Lawoe Thailand Internship Terms and Conditions - May 2011 Arrivals

If you have booked your Lawoe Thailand internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the Lawoe Internship is subject to the terms and conditions as outlined by Lawoe School of Technology. The internship program is run by Lawoe School of Technology, and i-to-i is acting as an agent on behalf of Lawoe School of Technology.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Lawoe School of Technology’s internship.

If for any reason you are not satisfied with the Lawoe School of Technology internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If you are not accepted on to the Lawoe School of Technology Internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

If the Thailand visa application is refused for any reason the above cancellation conditions will apply.

You are required to have completed 120 hours of online TEFL training by 31st March 2011. You are also required to send all documentation to the Lawoe School of Technology team, as detailed in the course instructions, by 18th March 2011. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Lawoe School of Technology Internship:

Lawoe Thailand Internship Terms and Conditions - Oct 2011 Arrivals

If you have booked your Lawoe Thailand internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the Lawoe Internship is subject to the terms and conditions as outlined by Lawoe School of Technology. The internship program is run by Lawoe School of Technology, and i-to-i is acting as an agent on behalf of Lawoe School of Technology.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Lawoe School of Technology’s internship.

If for any reason you are not satisfied with the Lawoe School of Technology internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If you are not accepted on to the Lawoe School of Technology Internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

If the Thailand visa application is refused for any reason the above cancellation conditions will apply.

You are required to have completed 120 hours of online TEFL training by 30th September 2011. You are also required to send all documentation to the Lawoe School of Technology team, as detailed in the course instructions, by 13th September 2011. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Lawoe School of Technology Internship:

Lawoe Thailand Internship Terms and Conditions - May 2012 Arrivals

If you have booked your Lawoe Thailand internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the Lawoe Internship is subject to the terms and conditions as outlined by Lawoe School of Technology. The internship program is run by Lawoe School of Technology, and i-to-i is acting as an agent on behalf of Lawoe School of Technology.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Lawoe School of Technology’s internship.

If for any reason you are not satisfied with the Lawoe School of Technology internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If the Thailand visa application is refused for any reason the above cancellation conditions will apply.

If you are not accepted on to the Lawoe School of Technology Internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

You are required to have completed all 120 hours of online TEFL training by Saturday 31st March 2012. This includes the main online course, the grammar awareness module, all specialist certificates and the video practice course. You are also required to send all documentation to the Lawoe School of Technology team, as detailed in the course instructions, by Saturday 31st March 2012. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Lawoe School of Technology Internship:

Speed School of English Poland Internship Terms and Conditions

If you have booked your Speed School of English Poland internship in conjunction with an i-to-i TEFL course, your TEFL course is subject to i-to-i’s usual terms and conditions as outlined above.

Your booking on the Poland Internship is subject to the terms and conditions as outlined by Speed School of English Poland. The internship program is run by Speed School of English Poland, and i-to-i is acting as an agent on behalf of Speed School of English Poland.

i-to-i is responsible for providing any necessary TEFL training course element and for collecting all monies connected with this course and Speed School of English Poland’s internship.

If for any reason you are not satisfied with the Speed School of English Poland internship you have purchased through i-to-i, you are entitled to a full refund of the internship element within 7 working days of booking.

If you cancel your application after full payment has been made (excluding during the 'cooling off' period as outlined above) the following terms apply:

If you are not accepted on to the Speed School of English Poland internship, you will receive a full refund on the internship element. Please note that if you have booked your internship and course at a special bundle price, the value of your refund will be the amount you paid for the internship element at time of booking (minus any credit card fees that may have been incurred as part of the transaction).

If the Poland visa application is refused for any reason the above cancellation conditions will apply.

You are required to have completed 140 hours of TEFL training 10 days prior to the arrival date in Poland. You are also required to send all documentation to the Speed School of English Poland team, as detailed in the course instructions, 17 days prior to the arrival date in Poland. Failure to do so will result in your application being void and no refund possible.

Please note the following pertinent information regarding the Speed School of English Poland internship:


'Refer a Friend' Terms and Conditions

In this section ‘referrer’ means the person making the referral and ‘referee’ means the person who is being referred.

The ‘Refer a friend’ promotion is only applicable when the referee is not an existing customer of i-to-i, ie, once referred they must make a new TEFL course booking and not be booking TEFL course upgrades or transfers, or only booking specialist certificates or the Grammar awareness module.

The referrer must use the electronic refer a friend form to make their referral. Verbal or email recommendations cannot be accepted for this promotion.

The referee must use the same email address provided by the referrer when enrolling onto an i-to-i TEFL course and must purchase within 60 days of the referral.

The referee will receive the Teaching Business English module only. If this module is already included as standard in the course they book, no alternative will be provided.

Only one voucher will be issued per valid referral. When multiple people recommend the same friend, only the first person to refer that friend will receive a voucher.

The voucher will be sent within 60 days of the referee starting the TEFL course. If you do not receive your voucher within this time, please e-mail courses.teamUK@i-to-i.com.

As of 30th December 2011 the value of the voucher issued is £20.00. A referrer who has made a referral before this date will receive a voucher to the value of the previous offer.

Amazon T&C's
1. Gift certificates may only be redeemed at our Web site towards the purchase of products listed in Amazon.co.uk's online catalogue sold by Amazon.co.uk. They cannot be redeemed at Amazon.com, Amazon.de, Amazon.fr, Amazon.co.jp, Amazon.ca, Amazon.co.uk Auctions, Amazon.co.uk zShops or Amazon.co.uk Marketplace, or at Amazon.co.uk's Trusted Partners' sites.
2. The gift certificate cannot be used to pay for Amazon.co.uk gift certificates.
3. The gift certificate has a cash redemption value of GBP 0.001 and is not transferable or assignable.
4. Any unused balance will be placed in the recipient's gift certificate account.
5. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
6. Please use our Shopping Basket rather than our 1-Click ordering method when paying for an order with a gift certificate.
7. Gift certificates and unused portions of gift certificates expire two years from the date of issue, where permissible under applicable law.
8. The gift certificate can be applied to an open order by visiting the relevant Order Summary page in the "Your Account" section of our Web site.
9. Normal Amazon.co.uk terms and conditions of purchase and for using the Amazon.co.uk Web site apply.


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